Haagen-Dazs: Driving Credibility With Communications

The Opportunity

The leadership team was losing engagement from employees and the parent company’s senior leaders due to ineffective communication and poor presentation skills. This resulted in an inability to properly advocate for their team and secure necessary internal resources.

Dart Solution

Dart created a customized training program for fifteen leaders consisting of group workshops and individualized coaching. The program focused on communication persona targeting, presentation structure, visual storytelling, executive presence, and best practices for crucial conversations.

Outcome

Haagen Dazs leadership developed a new level of credibility and influence with the Nestle C-suite enabling better alignment and new investment into the business. Further, the leadership team’s clear and empathetic messaging drove a rejuvenated team culture based on trust, collaboration, and high performance.         

Testimonials

“Heather is a skilled facilitator and an insightful advisor. She is able to get everyone to contribute to sometimes difficult or outside-the-comfort-zone conversations. Because of this, all voices are heard, and the conversation and workshop become much more robust.

The thing I liked best about working with Heather is that she fully supports the “beyond the day” thinking. Her follow-up calls, after our big group workshop, allowed our team to work on specific topics in a safe environment. Her keen insight helped her identify the practical strategies each individual needed that were easy to implement and that they could immediately feel success when they tried them on their own.

She was able to get our sometimes rigid team to explore new ways of doing things.”

-Eileen O’Tool– Director of Learning and Education, Haagen-Dazs